PRIVACY POLICY

1. Data We Collect

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We collect the following types of data:​

1.1 Information You Provide to Us

• Contact details (name, email, phone number) when requesting a quote, subscribing to updates, or contacting us.

• Billing details (if applicable) for invoicing and contractual purposes.

• Job applications (CVs and any additional personal data submitted through our Careers page).

• Correspondence when you contact us via email, phone, or other communication channels.

1.2 Information We Collect Automatically

• Technical Data: IP address, browser type, device information, operating system, referring URLs.

• Usage Data: Pages visited, time spent on the website, interactions with content, and other analytics data.

• Cookies & Tracking Technologies: To enhance user experience, analyze traffic, and improve services (see Section 6 for details).

1.3 Information from Third Parties

We may receive data from:

• Business partners and service providers for logistics, customs, or transportation purposes.

• Regulatory authorities to ensure compliance with legal obligations.

• Publicly available sources for authentication, analytics, or marketing.

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2. How We Use Your Data

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We use your data for the following purposes:​

• To provide and improve our services (quotations, logistics, fine art handling, customer support).

• To process and manage contracts, invoicing, and payments.

• To ensure secure and efficient transportation, storage, and delivery of artwork.

• To communicate with you regarding services, promotions (if opted in), or policy updates.

• To comply with legal and regulatory obligations (customs, tax laws, GDPR compliance).

• To enhance security measures (fraud prevention, access control, and monitoring).

• To optimize our website through analytics and user behavior tracking.

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3. Legal Basis for Processing Data (GDPR Compliance)

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We process personal data based on the following legal grounds:

• Performance of a Contract: When processing your request for services, logistics, or invoicing.

• Legitimate Interests: To improve our services, ensure security, and maintain business operations.

• Legal Obligation: Compliance with laws and regulations (e.g., tax reporting, customs documentation).

• Consent: When you subscribe to marketing communications or provide optional data.

You can withdraw consent at any time by contacting us at info@globalfinearts.pt.

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4. Data Sharing & International Transfers

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We do not sell or rent your data. However, we may share data with:​

• Trusted logistics partners (for transportation, customs clearance, and installation services).

• Regulatory authorities (when required by law or customs regulations).

• Third-party service providers (IT support, cloud storage, analytics, marketing platforms).

• Insurance brokers (if you request coverage for transported artwork).

Some partners may be located outside the European Economic Area (EEA). In such cases, we ensure GDPR compliance through:

• Standard Contractual Clauses (SCCs) or equivalent agreements.

• Binding Corporate Rules (BCRs) for data transfers within multinational organizations.

• Adequacy decisions by the European Commission for safe data transfer destinations.

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5. Data Security & Retention

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We take strong measures to protect your data:​

Encrypted storage for sensitive data. Restricted access (only authorized personnel can access certain data). Regular security audits to detect and prevent vulnerabilities. Access control & authentication protocols (e.g., biometric access control at facilities). Monitoring systems (alerts, security cameras, and intrusion detection for data access areas).

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Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, considering:

• Legal obligations (e.g., tax records for up to 10 years).

• Business needs (service history, logistics tracking).

• User preferences (opt-in/opt-out for marketing communications).

Once the retention period expires, data is securely deleted or anonymized.

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6. Cookies & Tracking Technologies

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Our website uses cookies and similar technologies to enhance user experience and analyze traffic. Cookies may include:

• Essential Cookies: Required for site functionality (cannot be disabled).

• Analytics Cookies: Help us understand website performance and user behavior.

• Marketing Cookies: Used for personalized advertising (only if you opt in).

You can manage cookies via your browser settings. 

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7. Your Rights Under GDPR

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You have the right to:

Access your personal data. Rectify inaccurate or incomplete data. Request deletion of your data (subject to legal limitations). Restrict or object to processing. Withdraw consent for marketing communications at any time. Request data portability (if applicable).

To exercise your rights, contact us at info@globalfinearts.pt.

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8. Third-Party Links

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Our website may contain links to external sites (e.g., industry associations, business partners). We are not responsible for their privacy practices. We encourage users to review their privacy policies before providing personal data.

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9. Changes to This Policy

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We may update this policy to reflect changes in regulations, business operations, or security measures. Updates will be posted on this page with the latest revision date.

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10. Contact Us

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For privacy-related inquiries, data access requests, or complaints, contact us:

GlobalFineArts
Email. info@globalfinearts.pt.
Phone. +351 21 9236550
www.globalfinearts.pt